Question 1

How do I get a freight quote from Roclas?

Accepted Answer

You can get an instant freight quote at https://roclas.com/freight using our AI-powered quoting tool. Enter your route, load type, and dimensions to receive a price in seconds. For complex or oversized loads, contact us directly at carlos@roclas.com or call +34 630 150 722.

Question 2

Which routes do you cover?

Accepted Answer

Our core routes are Spain-Ireland (via the Bilbao-Rosslare ferry), Spain-France (via Irún/Hendaye), and intra-Spain. We also broker freight to other European destinations — get in touch for routes not listed.

Question 3

Do you transport refrigerated or frozen goods?

Accepted Answer

Yes. We arrange temperature-controlled (reefer) transport for perishables, food products, and pharmaceuticals on all our main routes. Our carrier network includes vehicles with ATP certification. See https://roclas.com/freight/refrigerated for details.

Question 4

What is the difference between FTL and LTL?

Accepted Answer

FTL (Full Truckload) means your cargo fills a dedicated truck — faster and more secure, best for large loads. LTL (Less Than Truckload), also called groupage or pallets, means your cargo shares space with other shipments, which reduces cost for smaller loads. Roclas offers both. Visit https://roclas.com/freight/ftl and https://roclas.com/freight/pallets to compare.

Question 5

How long does Spain-Ireland freight take?

Accepted Answer

Door-to-door transit on the Spain-Ireland route typically takes 3 to 5 business days, depending on collection and delivery locations. The Bilbao-Rosslare ferry crossing itself takes approximately 24 to 27 hours. FTL shipments are generally faster than LTL/groupage.

Question 6

Is Roclas a freight carrier or a broker?

Accepted Answer

Roclas is a freight broker (intermediary). We do not own trucks — we connect shippers with a vetted network of European carriers and manage the booking, documentation, and tracking on your behalf. This means you get competitive rates and flexibility without dealing with multiple carriers directly.

Question 7

What documents are needed for Spain-Ireland freight?

Accepted Answer

For Spain-Ireland shipments you typically need: a commercial invoice, packing list, CMR waybill, and (where applicable) vet or phytosanitary certificates for food products. Our team assists with documentation requirements and can advise on customs compliance. Contact us at https://roclas.com/contact.

Question 8

Do you offer tracking for my shipment?

Accepted Answer

Yes. Once your booking is confirmed, you receive tracking updates via email at key milestones: collection, ferry boarding, port arrival, and final delivery. For real-time tracking queries, contact us directly at carlos@roclas.com or call +34 630 150 722.

Question 9

Do you handle customs clearance?

Accepted Answer

We facilitate the process and can refer you to trusted customs agents in Ireland and Spain where needed. For intra-EU shipments (e.g. Spain-France), customs declarations are not required. For Spain-Ireland (post-Brexit), standard EU-IE customs rules apply and we guide you through the requirements.

Question 10

What languages can I communicate with Roclas in?

Accepted Answer

Our team operates in Spanish and English as primary languages, with French, German, and Portuguese also covered. Most of our clients are businesses in Spain and Ireland, but we welcome enquiries from across Europe.

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